Don't love your product? We would love to help!

Need to return or exchange your White Tanuki order? We offer returns and exchanges within 30 days of the delivery date, with some exceptions. All White Tanuki's Cave items, HANDMADE items, and Lucky Bags are marked as final sale and are not eligible for returns or exchanges. 

Connect with us using by sending your emails to within 30 days of receiving your package. Please include: 

  • Your Order Number
  • Product name
  • The issue with your product 

Unfortunately, if 30 days have gone by since delivery, we can't offer you a refund/exchange.

Once orders are fulfilled and shipped out, we are not able to provide refunds. Please ensure that all shipping information is correct; White Tanuki is not responsible for shipping issues resulting from incorrect shipping information! Only faulty, defective, incorrect, and/or missing products are eligible for a full refund. Return shipping for all exchanges and returns will be covered by the customer unless otherwise stated.